Skip to content
Return Policy- Florence Commercial Cluster Mailboxes
- All Florence cluster mailboxes with custom numbering are not returnable. Any product the arrives damaged will be replaced not refunded.
- All Florence cluster mailboxes with stock numbering will pay all shipping charges (original and return shipping charges) as well as a 30% manufacturers restocking fee. Any product that arrives damaged will be replaced not refunded. You must call (800) 427-9612 with-in 14 days of delivery for a Return Authorization Number (RGA#)
Return Policy- All Other Orders
- Customer will pay for all shipping charges on all returns. Damaged items will be replaced at no charge, not refunded.
- All items sold with free shipping are required to pay all shipping charges to and from our store. In most cases, shipping charges on “Free Shipping” items will be 10% of the sale each way.
- Mailboxes with address personalization cannot be canceled or returned for any reason.
- To return an item you must you must call (800) 427-9612 with-in 14 days of delivery for a Return Authorization Number (RGA#)
- Any order returned without authorization will NOT be processed for credit or refunds.