Return Policy

• You may return your purchase within 15 days of the delivery date of your order for a refund less shipping charges. All items must be returned in original packaging, packed exactly as received.
• You will pay for all shipping charges on all returns. Damaged items will be replaced at no charge, not refunded.
• All items sold with free shipping are required to pay shipping charges to and from our store. In most cases, shipping charges on “Free Shipping” items will be 10% of the sale each way.
• All commercial Florence mailboxes and large bulk orders are subject to the manufacture’s return policy. In most cases all shipping charges are deducted from your refund as well as a restocking fee.
• Mailboxes with address personalization cannot be canceled or returned for any reason.
• To return an item you must call for a returned goods authorization number (RGA#)
• Important: order returned without authorization will NOT be processed for credit or refunds. YOU Must obtain a Return Goods Authorization Number (RGA#)from us so that the credit for the merchandise AND any refund can be properly pro