Return Policy- Florence Commercial Cluster Mailboxes

  • All Florence cluster mailboxes with custom numbering are not returnable. Any product that arrives damaged will be replaced not refunded.
  • All Florence cluster mailboxes with stock numbering will pay all shipping charges (original and return shipping charges) as well as a 30% manufacturers restocking fee. You must call (800) 427-9612 with-in 14 days of delivery for a Return Authorization Number (RGA#).
  • Any mailbox that has been installed is not returnable for any reason.

Return Policy- All Other Orders

  • Customer will pay for all shipping charges on all returns. Damaged items will be replaced at no charge, not refunded.
  • All orders are sold with free shipping, although if returned customer will pay original shipping charge plus return shipping charge on all orders.
  • Mailboxes with address personalization cannot be canceled or returned for any reason.
  • To return an item you must you must call (800) 427-9612 with-in 14 days of delivery for a Return Authorization Number (RGA#)
  • Any order returned without authorization will NOT be processed for credit or refunds.