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Return Policy- Florence Commercial Cluster Mailboxes
- All Florence cluster mailboxes with custom numbering are not returnable. Any product the arrives damaged will be replaced not refunded.
- All Florence cluster mailboxes with stock numbering will pay all shipping charges (original and return shipping charges) as well as a 30% manufacturers restocking fee. Any product that arrives damaged will be replaced not refunded. You must call (800) 427-9612 with-in 14 days of delivery for a Return Authorization Number (RGA#)
Return Policy- All Other Orders
- Customer will pay for all shipping charges on all returns. Damaged items will be replaced at no charge, not refunded.
- All orders are sold with free shipping, although if returned customer will pay original shipping charge plus return shipping charge on all orders.
- Mailboxes with address personalization cannot be canceled or returned for any reason.
- To return an item you must you must call (800) 427-9612 with-in 14 days of delivery for a Return Authorization Number (RGA#)
- Any order returned without authorization will NOT be processed for credit or refunds.