All Florence cluster mailboxes with custom numbering are not returnable. Any product the arrives damaged will be replaced not refunded.
All Florence cluster mailboxes with stock numbering will pay all shipping charges (original and return shipping charges) as well as a 30% manufacturers restocking fee. Any product that arrives damaged will be replaced not refunded. You must call (800) 427-9612 with-in 14 days of delivery for a Return Authorization Number (RGA#)
Return Policy- All Other Orders
Customer will pay for all shipping charges on all returns. Damaged items will be replaced at no charge, not refunded.
All items sold with free shipping are required to pay all shipping charges to and from our store. In most cases, shipping charges on “Free Shipping” items will be 10% of the sale each way.
Mailboxes with address personalization cannot be canceled or returned for any reason.
To return an item you must you must call (800) 427-9612 with-in 14 days of delivery for a Return Authorization Number (RGA#)
Any order returned without authorization will NOT be processed for credit or refunds.
